FAQ

How tall are the plants?

Plants have different growth rates and vary in age, so there is no one-size-fits-all answer. Broadly, our plants are grown to between 1 and 3 years of age before being sold. The typical height of the plants we sell via the web are:

  • Wisteria: 80cm long main leader from a ground level graft
  • Camellias: 60cm to 90cm tall from a low level graft
  • Dissectum Japanese Maples: usually grafted at approximately 70cm and the plants are generally weepers
  • Upright Japanese Maples: 60cm to 90cm tall from a low level graft
  • Others: usually 60cm to 1m in height. Dwarf varieties of anything, will be kept dwarf.

How old is my plant?

Our plants are grown to between 2 and 4 years of age before being sold. On average the grafted heads are between 2 and 3 years old.

How do I pay?

We strongly recommend the use of Paypal for your own security and for its ease of use. Paypal is a large, US listed company (originally part of eBay) and is a widely accepted, highly secure electronic payment system. This method does not disclose any of your payment details to us. PayPal is effectively an electronic wallet, which allows you to pay with any direct debit or credit card or your bank account. You can also pay via a direct debit to our account or a cheque/money order.

Do you accept credit card for payment?

Yes, but not directly, as it is too expensive to maintain a merchant account (this would only drive up the prices of our products). However you can pay indirectly with your credit card via PayPal.

When will the plants be delivered?

Depending on your location, we ship via courier or via Australia Post. We will advise expected delivery times when we confirm your orders via email (please allow some time for this, as this is not automated). You can use the Australia Post website to calculate expected delivery time by entering your postcode and ours, which is 2535:

How can I get a discount?

If you ordered though us, you just did. Our prices are the best in the industry; we dont add handling charges and we deliver for free. It could not be simpler for you to shop without hidden extra costs. Without even considering that the plants arrive on your doorstep, we expect our prices to be significantly less than retail nurseries. Online sites typically charge you significant postage costs on top of the prices you see for the product. If you want to haggle, spend a day at the markets.

I notice a plant I like but it is out of stock. When might you have new stock available?

Everything we sell is grown by us, so it really does depend on which varieties get chosen each year and then how the grafts take as to what will be released. Grafting typically occurs in winter for most varieties we sell, and so new plants are grown out to a sale-worthy size from then. As a guide, new season stocks become available end February/early March.

How can I pre-order a plant which is out of stock?

We prefer not to take pre-orders with payment. However, you can send an email requesting to be notified when new stocks become available. As a general guide, we refresh our lists on a regular basis and do less selling during peak summer months. The best time for you to buy and plant is Autumn and Spring for most plants. Buying and plant deciduous plants in their dormant Winter period is also a good rule of thumb, minimising transplant shock.

Can you ring me?

There is a bloke here called Matt. He is the chief grafter, chief potter, distribution department, the sales department, the marketing department, delivery driver, and customer service representative. He sits up at night and wee early hours reading emails and handling correspondence. He loves his customers and can’t wait to have an honest and genuine chat with you, but he does get very busy! So, please email your questions (first preference), or call him (second preference). Most importantly – be patient.

Can I visit your nursery?

Yes, you can. But bear in mind it is a wholesale nursery, so don’t expect tags, prices, or a coffee shop! To visit you must make an appointment. This is best done by sending an email with your preferred date(s) and times. We are between Berry and Kangaroo Valley on the NSW South Coast. Dogs need to stay in vehicles.